Will new channels be automatically added?

As the leading TV platform for New Zealand, we work with broadcasters to bring you new channels.

If you have an approved product with Freeview, all new channels will be automatically added when they're on air.

On some devices, new channels will be added overnight after the channel is launched so it's a good idea to wait 24 hours to allow your TV, set top box or recorder to update.

If you believe a new channels isn't picked up by your set top box, recorder or TV:

  1. Check the Channels page to see if it's available in your area.  Broadcasters can select to make a channel available in selected regions.
  2. Also check if the channel is broadcast via UHF, via Satellite or via both types of transmissions.  If it's only broadcast via UHF, you need to have UHF coverage and use a UHF aerial to pick up that channel; if it's only broadcast via satellite, you need a satellite dish to pick up that channel.

If the new channel is definitely available where you are and you're using the right type of TV antenna, try retuning your TV, set top box or recorder. Please contact manufacturer support for your TV, set top box or recorder if you need instructions on how to do this.

Was this helpful?