How do I set up the SmartVU?

Follow the instructions on the Quick Start Guide (find it in the box!) to connect the SmartVU to your TV - it's quick & easy.

Here're a few tips to give you an even smoother run!

Plug the SmartVU to a power socket if you can: While the SmartVU can be connected to a USB port to most TVs and be powered that way, it's way more reliable to plug it to a power socket (that's why it comes with a power adaptor, use it).

Get close to your Wi-Fi router: You need a clear & consistent Wi-Fi signal to have a good stream. The stability of your connection also affects video quality. To get top-notch video quality, position the SmartVU so it's within range of your Wi-Fi router so your Wi-Fi signal doesn't need to pass through too many obstacles before it reaches the SmartVU.

Sign in with a Google Account that's registered in New Zealand: You may be an international man/woman of mystery, but when Google prompts you to sign in, please sign in with your NZ-based Google Account so you can access its full features & apps, such as Freeview.

Network Status

UHF
All Good except Waikato & Tauranga

17 APR | TV service partially restored to Waikato & Tauranga. Full restoration is prioritised & weather-dependent.

UHF
Satellite
All Good. Satellite TV service has been updated on 15 April.

Our satellite TV service has moved. If you experience any issues, please see here.

Satellite
Streaming
All Good
Streaming
EPG
All Good
EPG

Note: UHF and Satellite network status info are provided by transmission providers and broadcasters.