What do I need to do if I'm tuned in through satellite?

For most who tune in with a satellite dish, this change would be seamless and there's nothing you need to do. Your TV or satellite box would've updated automatically.

If you experience any unexpected issues, please see here for a few simple steps on what to do

Here's a quick summary of those steps.

1. Check if you're actually tuned in with a satellite dish here

2. See if you need to upgrade your old satellite box. Check here & see upgrade options here.

3. If you're missing a few channels, power cycle your TV (turn off at the wall, wait 10 seconds before turning back on), then move through all channels like you might do when you channel surf.

4. Cold retune or reset your TV/box if issues persist. Cold retune/reset your satellite box if you have one.

5. If your satellite TV reception is still playing up, let us know here for advice on what you can try next.

If you get Freeview through a UHF aerial or our Freeview Streaming TV app: this change doesn't affect those Freeview services, find support here if you're having any issues.

Network Status

UHF
All Good except Waikato & Tauranga

17 APR | TV service partially restored to Waikato & Tauranga. Full restoration is prioritised & weather-dependent.

UHF
Satellite
All Good. Satellite TV service has been updated on 15 April.

Our satellite TV service has moved. If you experience any issues, please see here.

Satellite
Streaming
All Good
Streaming
EPG
All Good
EPG

Note: UHF and Satellite network status info are provided by transmission providers and broadcasters.