Poor reception typically looks like:

• Pixelated or scrambled video or audio.
• Loss of some or all channels. This can happen if your TV or box is playing up too, so first check your box and do a cold retune.
• It can get worse in bad weather or at certain times of the day.

What would happen to satellite TV reception after we move to the new satellite?

Most satellite viewers would get a superior signal and better reception after we move to the new satellite.

However, if you're tuned into Freeview through a satellite dish and experience reception issues, there may be a couple of reasons for this:

Your satellite dish may be misaligned or is in poor condition.

This is because a damaged or misaligned dish is much more susceptible to the minor variations in signal which can occur as the signal moves through the air. A satellite dish setup in good working order is not affected by these minor signal variations and deliver good TV reception (as is the case for most Freeview satellite viewers). In most cases, the solution is to contact an installer to check and fix your satellite dish.

You may be in one of the remote areas on the margins of optimal coverage.

As we're now on a different satellite, the coverage it provides is different. The signal has been optimised for New Zealand, however these remote areas on mainland New Zealand lay on the edge of optimal coverage: 

• Far North (including Bay of Islands)
• Top of East Cape
• Bottom of Southland 

If you're located in one of those areas and experience ongoing issues with your satellite TV reception, you may wish to:

• Opt for a larger satellite dish. Contact an installer to check if this applies at your location.
• Or use the Freeview Streaming TV app where there's good internet access (it's free and available to download on a wide range of Smart TVs).