Why do I need to upgrade my box?

Some satellite boxes last a long time! There are still a few older satellite boxes in use today that run on outdated legacy technology. 

Moving to the new satellite requires all channels to be transmitted using newer technical standards and methods, specifically DVB-S2. 

Unfortunately, older satellite boxes don't support DVB-S2 or the new satellite transmission, and would lose access to all channels. While we don't make or sell any set top boxes or TVs, based on market information most of those older boxes have been in use for more than 7 years. They've lasted longer than your average smartphone, and are due for an upgrade.

Freeview-approved satellite boxes sold since 2017 are expected to be compatible, as are Freeview-approved dual tuner TVs.

Network Status

UHF
All Good except Waikato & Tauranga

17 APR | TV service partially restored to Waikato & Tauranga. Full restoration is prioritised & weather-dependent.

UHF
Satellite
All Good. Satellite TV service has been updated on 15 April.

Our satellite TV service has moved. If you experience any issues, please see here.

Satellite
Streaming
All Good
Streaming
EPG
All Good
EPG

Note: UHF and Satellite network status info are provided by transmission providers and broadcasters.