Why do I need to upgrade my box?
Some satellite boxes last a long time! There are still a few older satellite boxes in use today that run on outdated legacy technology.
Moving to the new satellite requires all channels to be transmitted using newer technical standards and methods, specifically DVB-S2.
Unfortunately, older satellite boxes don't support DVB-S2 or the new satellite transmission, and would lose access to all channels. While we don't make or sell any set top boxes or TVs, based on market information most of those older boxes have been in use for more than 7 years. They've lasted longer than your average smartphone, and are due for an upgrade.
Freeview-approved satellite boxes sold since 2017 are expected to be compatible, as are Freeview-approved dual tuner TVs.