Lost some channels or get bad TV reception?

First, please check that your antenna cable is connected properly to your set top box, PVR or TV.

Turn off your TV, set top box or PVR at the wall, wait 30 seconds before turning back on.

If this doesn't address the issue, try a retune.

Sometimes all it takes is a 'factory reset' or 're-installation' - press the 'MENU' button on the TV, PVR or set top box remote and follow the menu options.

If you're having problems with the Factory Reset process or if it doesn't help, we suggest you first contact the manufacturer for assistance (find their contact details online, in the User Manual or Product Guide). If this doesn't solve the problem, then call an installer to check and improve your TV antenna setup. 

If you've purchased a non-approved receiver, we suggest you contact the person you bought it from for assistance.

Other FAQs

What if I have lost one or more channels? Why can't I set up my TV, set top box or recorder? I sometimes get no signal or poor reception only during the day? Who do I contact for technical support? Why can't I select Dolby on some Freeview products? Content is cut off on the sides of my screen, what's wrong? How do I do a retune? How to ensure great TV reception in any weather

FAQ Categories

General Recording Streaming Accessibility & Features Setup & Equipment TV Guide & Channels Troubleshooting Guides Service updates

Network Status

UHF
All Good
UHF
Satellite
All Good

3 June: Some channels updated on satellite, more info here. Issue affecting some Dish TV satboxes now resolved.

Satellite
Streaming
All Good

28 May: TVNZ channels updated on Freeview app, 2 issues being investigated. Learn more here.

Streaming
EPG
All Good
EPG

Note: UHF and Satellite network status info are provided by transmission providers and broadcasters.

Network Status

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Need help with your Freeview setup or have questions about channels and services? We're here to help.

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