Stream buffering, freezing or another stream related issues

In this case, we first suggest checking that your internet connection can handle streaming.

Learn more about the type of internet connection we recommend over here (see “How much data will I use”)

Restart Modem/Router

If you have an appropriate connection speed, then the issue may be related to network connectivity, we suggest attempting a modem/router restart to clear these types of issues.

Uninstall app and reinstall.

Failing a modem/router restart, try uninstalling the app from the device and reinstalling. The issue could be related to bad app data and a reinstall should help resolve this.

Network Status

UHF
All Good except Waikato & Tauranga

17 APR | TV service partially restored to Waikato & Tauranga. Full restoration is prioritised & weather-dependent.

UHF
Satellite
All Good. Satellite TV service has been updated on 15 April.

Our satellite TV service has moved. If you experience any issues, please see here.

Satellite
Streaming
All Good
Streaming
EPG
All Good
EPG

Note: UHF and Satellite network status info are provided by transmission providers and broadcasters.