Query about the latest service update

Get in touch with us if your TV is playing up after the latest service update, or if you just have a question or some feedback for us.

Retuning your TV or box can often help restore channels and put things right. See here for tips on how to retune.

Sadly we've had to farewell Eden+1 and Sky Open+1. But all the programmes on those channels are still available on Eden and Sky Open, just broadcast an hour earlier. 

And if you tend to forget that your show's about to start and end up missing the beginning, try our TV Guide app (free on iOS and Android) - you can set reminders in the app to give you a nudge when your show's starting.

Please enter the model number. Usually found on the front of the box, it might look like S7090, SNT7070, DMR-HWT260, T2200 or similar.
Hint: If you're tuned in through satellite, you won't have Trackside on channel 23.
If your TV is playing up, please describe the problem clearly and in detail.

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Need help with your Freeview setup or have questions about channels and services? We're here to help.

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