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What now?

We'll review the information you've provided and come back to you with the latest advice on what you can do to resolve those issues. 

This is a priority for us and we'll work as quick as we can to get back to you, but in some cases we may need to investigate further before we reply, which can take some time.

In the meantime, try this if you haven't already:

1. Find simple steps to resolve most issues here
2. With good internet access, you can stream live TV with our Freeview Streaming TV app - it's free and available to download on a wide range of Smart TVs.