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Top FAQs

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What to do when you get poor reception or a 'No Signal' message

New Zealand UHF/DTT coverage maps

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Important updates

Freeview On Demand is set to end

  • What Is Freeview?
  • Why should I switch to Freeview?
  • Will there be ongoing charges?
  • Who can get Freeview?
  • Is Freeview a broadcaster?
  • Why does Freeview exist?
  • How do I get Freeview?
  • Can rural and regional areas get Freeview?
  • How do I subscribe to Freeview?
  • Can I get Freeview if I live in an apartment?
  • Do I need a new TV to get Freeview?
  • Coverage Maps & Transmission Sites
  • What channels are available on Freeview?
  • Which channels will have HD programmes?
  • How do I find out what’s on Freeview?
  • Known Bugs on the TV Guide Mobile App
  • What is the EPG (Electronic Programme Guide)?
  • How do I pick up new channels?
  • Want to provide feedback about programming?
  • How do I know which programmes are captioned or have subtitles?
  • Accessibility options on Freeview
  • How do I set up Freeview?
  • Guide to Tuning
  • How do I know which transmitter my aerial should be pointed to for best reception?
  • How do I connect both Freeview and SKY to the same satellite dish?
  • Set up a satellite box or recorder to display widescreen pictures
  • Can I have Freeview as well as SKY?
  • Can I get Freeview on all the TVs in my house?
  • Can I use both a UHF aerial and a Satellite dish?
  • Digital device clock and Daylight Savings Time
  • I have a square TV screen and the graphics or logos are cut off on the side of my screen. How do I fix this?
  • Where can I buy a satellite dish?
  • What do I do if my receiver says an 'over-the-air software upgrade' is available?
  • What if I move house?
  • Our Guide to TV Antennas
  • What is a UHF aerial?
  • What does a Freeview set top box or digital receiver do?
  • Where can I buy a Freeview box?
  • How much will Freeview equipment cost?
  • How do I tell if my flat panel TV has Freeview built in?
  • Do I have to get a digital receiver /recorder from an accredited Freeview retailer?
  • Can I buy Freeview equipment online?
  • What is a Freeview compatible device?
  • What type of antenna do I need?
  • Can I use an indoor UHF aerial to receive Freeview?
  • Can I use my existing aerial?
  • What is a satellite dish?
  • What type of satellite dish do I need?
  • Can I use my SKY satellite dish?
  • Can I buy a digital receiver or recorder for someone else?
  • How do I get Freeview Streaming TV?
  • I can't find the Streaming TV app...
  • Can I get Freeview Streaming TV on an older TV?
  • What channels does Freeview Streaming TV have?
  • Can I watch Live TV?
  • Can I record using the Freeview Streaming TV?
  • How much data will I use?
  • Can I watch On Demand Content with the Freeview Streaming TV app?
  • Stream keeps buffering or freezing or other stream related issues
  • How do I set up the SmartVU?
  • How do I access Settings on the SmartVU?
  • How do I update the Software Version on my SmartVU?
  • How do I find out which Software Version is running on my SmartVU?
  • Can I record what's on Freeview?
  • How many shows can I record at once?
  • How do I set a recording on a 'plus 1' channel?
  • Recordings cut off at the start or end
  • Duplicate recordings of the same programme
  • What TV antenna is the New Freeview Recorder compatible with?
  • Where can I buy the A2 Recorder?
  • How do I set up my New Freeview Recorder?
  • How do I connect the Freeview Recorder to the Internet?
  • How do I reconnect the Bluetooth remote?
  • What is the "Home Hub"?
  • How many channels can I record at the same time?
  • Can I record Live TV for free?
  • What are the "featured apps"?
  • What extras can I access?
  • How do I Series Link a show?
  • How do I find out what's on?
  • Missing the start or end of your recordings?
  • What is the storage capacity of the New Freeview Recorder?
  • Are the apps and extra content all subscription-free too?
  • Is Netflix available on the New Freeview Recorder?
  • Can I cast to the recorder?
  • Why is the HDMI cable not included?
  • How do I update the Software Version on my New Freeview Recorder?
  • How do I find out which Software Version my New Freeview Recorder is running?
  • Coverage Maps & Transmission Sites
  • TV signal for each region in New Zealand.
  • What is HDMI?
  • What is parental control?
  • What is widescreen TV?
  • What is 1080i?
  • What is 720p?
  • What is Dolby Digital 5.1 Surround Sound?
  • What is the digital switch over (DSO)?
  • Why was digital TV introduced?
  • Why are some ads so loud?
  • What do I do when I see a “NO SIGNAL” message on one or more channels?
  • What do I do if I can't get some channels or still get bad reception?
  • What if I have lost one or more channels?
  • Why can't I connect/set up my TV, set top box or recorder?
  • Why do I sometimes get no signal or poor reception only during the day?
  • Who do I contact for technical support?
  • Why do you sometimes get black bars on each side of the picture?
  • Why does the audio on my Sony TV sound lower on TV3 than other channels?
  • Why can't I select Dolby on some Freeview products?
  • What is the Freeview account and how do I sign up?
  • Why register for a Freeview account?
  • Registering with your email
  • What does it mean if my account has expired?
  • Registering with Facebook
  • How old do I have to be to register?
  • What if I don't want to register?
  • How do I reset my password?
  • What is happening with Freeview On Demand?
  • Why is Freeview On Demand ending?
  • What do I need to do before Dec 12th?
  • Will this affect broadcast TV channels?
  • Can I still watch on demand on my TV?
  • Where will I find a specific show I'm watching now?
  • Will the shows I'm watching still be available?
  • What if my TV or box can't access ThreeNow or Maori+?
  • Can I use my Freeview account to access other on demand apps or sites?
  • Is Freeview ending?
  • What can I watch on Freeview after Freeview On Demand ends?
  • What's changing on March 1st
  • Why are the channels changing?
  • Why is Prime+1 not available via UHF aerial?
  • What do I need to do?
  • How can I tell if I’m accessing Freeview through a satellite dish, UHF aerial or streaming?
  • Having issues with the changes?
  • How do I get Freeview accreditation for my products?
  • As a potential broadcaster, how do I get a channel on Freeview?
  • How can I start a new television or radio station on Freeview?
  • I'm an installer. How can I get listed on this website? Can I use Freeview logos/trademarks?
  • Manufacturers of digital TV devices: Getting Freeview Approval for your product
  • Media Enquiries

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