Privacy Policy

This Privacy Policy sets out the types of information we collect about you and the people in your household who use Freeview (you), the ways we collect it and what we do with it. If a word is capitalised in this Privacy Policy, it will have the same meaning as in the Freeview Terms of Use.

Freeview is committed to ensuring the privacy of your personal information, and complying with this Privacy Policy and the Privacy Act 2020.

By accessing and browsing Freeview and our sites, downloading and using our apps, registering to our services, or otherwise providing personal information to us, you consent to the collection, use, disclosure, storage and processing of personal information in accordance with this Privacy Policy.

We may change or update this Privacy Policy from time to time by posting a new version of it on freeview.nz. Please check this Privacy Policy regularly to make sure you have read and understand the latest version.

What Information Do We Collect?

When you use Freeview, register to use our services or download and use our apps, we (and our service providers on our behalf) may collect information about you and those people, and information about how you are using Freeview, our sites, apps, Third Party Sites and any other services we may provide.

We collect various personal information, technical and general information, including:
Personal details you give us by filling in forms on our site (like when you register for Freeview, or enter a competition) such as your name, email, contact details.

Records of any communication between us, and how you communicate with others.

Details of when, how, and from where you visit and use Freeview, our apps and our services, what services you used, what you look at, what Third Party Sites and content you accessed and consumed, what apps you downloaded, and how you got there (For example, if you clicked through an email we have sent you or via an online advertisement).

Device, hardware and software information like your IP address, operating system and browser type that you use to access Freeview, our sites, apps and our services.

How Do We Use Your Information?

We use the information we collect from you or about you to provide Freeview, and our sites, apps and services, to make sure that our services, Third Party Sites and content is relevant and provided to you in the best way for you and the devices you use, and to let you know about things we think will be of interest to you.

We may also use Third Parties to provide services to us or on our behalf in connection with Freeview, our sites and our apps. This might include sending service or other emails for us, or collecting and storing information. In these cases we may need to share the information we have collected about you to those suppliers. We will make sure that these suppliers take good care of your personal information, and only use it for the purposes in this Privacy Policy (unless we get your permission for them to use it for another purpose)

We, and our approved Third Parties and suppliers, may use and store your information for the following purposes:

To give you a great Freeview experience: We use what we know about you to improve the way we deliver Freeview, Third Party Sites and our services to you. For example, to make recommendations or display content or Third Party Sites we think you'll liked, to let you save your favourite settings and shows, and to help you access and watching Third Party Sites. We also use it, and share with Third Party Sites, for the purpose of providing Freeview and our services to you, and to enhance your Freeview user experience. For example, we may share information with our Third Party Sites about what content you consume on their sites using Freeview, and in accordance with their own privacy policies, so they can make recommendations or display their content they think you may like.
To communicate with you and support your use of Freeview: We use your details to let you know about changes and updates to Freeview, Third Party Sites, and our other sites or services, to provide technical support, or to reply to any questions you have.
To make Freeview better: We use your information to look at site traffic, analyse trends and it generally helps us build a bigger picture of how Freeview is working and being used. These insights are important because they help us to make the site better for you, Third Party Sites and our advertisers.
To provide other services to you: Now and then we might need to use your information to run a competition or poll you've entered or for another specific service (e.g. games on the site). In those cases there might be some additional terms around how we need to use your information which we will make clear at the time of entry.
To comply with the law or enforce the Freeview Terms: from time to time we may be asked to share information with Third Parties where we are compelled to by law. We may also need to use your information to enforce the Freeview Terms of Use or this Privacy Policy.

We only keep your information while it is useful for personalising your Freeview experience or delivering services to you. We may hold and use personal information about you and your household and contact you for a reasonable period after you have stopped using Freeview or de-registered from Freeview. We will only hold and use personal information for as long as we legally entitled to.

We may also keep other information, including how you've used Freeview, on an anonymous basis. If you register for Freeview; you will be assigned a 'unique identifier' that we may use in place of your personal information. It allows us to keep your personal details safe while collecting information about how you use Freeview.

How Do Third Party Sites Use My Information?

Freeview contains links to and from Third Party Sites and other sites that aren't controlled by us. If you follow a link to any of these sites, it is important to know that they have their own privacy policies. Freeview doesn't accept any responsibility or liability for anyone else's policies, services or for any transactions that you enter into with them.

Where is your information stored?

Your information is stored securely by approved Third Party Suppliers under contract to Freeview and is stored in Australia.

How can I access my information?