If your issue isn't reflected in the Network Status, we have provided troubleshooting steps below to assist in resolving issues with the TV Guide.

Missing channels from the TV Guide (EPG)?

If you are missing channels from the TV Guide (EPG), you may need to first check that you have access to these channels. Please use the links below to find what channels are available with the service you are using.

UHF available channels

Satellite available channels

Streaming Available Channels

Channel is definitely missing? Then try Powering off and Unplugging

Please check that you've got your antenna cable connected properly to your TV, set top box or PVR. Here are some quick instructions to try.

     1. Turn off your devices.

     2. Unplug everything at the back of the TV/Device

     3. Reconnect everything, make sure no cables are loose.

     4. Power the device back on.

Power off and Unplug didn't work?

No worries, we have some more tricks up our sleeves. The next step would be to try retuning the TV or device you are using. Here's a general guide to tuning in your TV. 

TV Guide (EPG) won't load

If your TV Guide (EPG) won't load at all. You can first try powering down your TV for a few minutes and powering it back on, this will generally resolve this type of issue.

If that does not help, then you may need to check your internet connection or retune your device. See this link. for retune instructions for your device.

Keep an eye on our network status page

We recommend staying informed by regularly checking the network status page. In the event of any issues in your region, this is where you'll discover relevant information.