A loss of reception is typically caused by antenna or set up faults.

First check that your TV is set to the correct Source or Input, try changing the Source or Input to AV, TV, Digital TV or DTV if you haven’t already.

If your “No Signal” message is not due to incorrect Source or Input being selected, then it’s most likely caused by a set up or antenna fault.

Source or Input is set correctly?

Please check that you've got your antenna cable connected properly to your TV, set top box or PVR. Here are some quick instructions to try.

     1. Turn off your devices.

     2. Unplug everything at the back of the TV/Device

     3. Reconnect everything, make sure no cables are loose.

     4. Power the device back on.

Unplug and Power off didn't work?

No worries, we have one some more tricks up our sleeves. The next step would be to try retuning the TV or device you are using. Here's a general guide to tuning in your TV. 

Retune didn't work either?

If you are still having a problem, we suggest calling the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this doesn't solve the problem, then call an installer.

If you have purchased a non-approved digital receiver, we suggest you contact the person you purchased it from for assistance.

Keep an eye on our network status page

We recommend staying informed by regularly checking the network status page. In the event of any issues in your region, this is where you'll discover relevant information.