Who do I contact for technical support?

If there's something wrong with your digital receiver/recorder, then please call the manufacturer for assistance first (the phone number should be in the packaging or on the product guide).

If you've purchased a non-approved digital receiver, we suggest you contact the person you bought it from for assistance.

If this doesn't solve the problem, then call an installer. If they can't solve the problem either, then return to the retailer for more assistance.

Network Status

UHF
All Good
UHF
Satellite
All Good
Satellite
Streaming
All Good

Some Samsung's and LG's may have streaming issues on Three, Bravo, Eden, Rush, Sky Open, Sky Open +1, Whakaata Māori, Te Reo. We're investigating, more updates to come.

Streaming
EPG
All Good
EPG

Note: UHF and Satellite network status info are provided by transmission providers and broadcasters.

Get in touch

Need help with your Freeview setup or have questions about channels and services? We're here to help.