Content is cut off on the sides of my screen, what's wrong?
Most TV content is now broadcast in a widescreen (16:9) format. While newer TVs are built to display a wide screen picture, many older TVs (4:3) need to be adjusted.
To make sure you get the full picture on your 4:3 TV, you'll need to adjust the Aspect Ratio on your receiver with Freeview. Please check your user guide for detailed information on how to do this.
The common 4:3 display options are:
- Centre Cut or Pan Scan - Ensures that the picture fills the screen. You won't have any black bars around the picture but you will lose the edge of any graphics and miss the outer edges of any widescreen videos.
- Letter Box - This option will give you the entire picture that is broadcast so you won't miss anything. Though you will notice black bars on the top and bottom of the picture - much like most DVDs. And, when older 4:3 (non-widescreen) content is broadcast, you'll notice a black border around the whole picture.
Other FAQs
Satellite reception issues only at certain times of the day
I can't get some channels or still get bad reception?
What if I have lost one or more channels?
Why can't I set up my TV, set top box or recorder?
I sometimes get no signal or poor reception only during the day?
Who do I contact for technical support?
Why can't I select Dolby on some Freeview products?