Found a bug?

Please complete this form to tell us about any issues you've come across in the new Freeview On Demand platform.

We'll put the new platform through its paces again in our lab on a similar TV or box to see if it's something to do with the platform, and if it is, we'll work with manufacturers, broadcasters and our platform developers to fix it.

Name

Contact Phone Number We may call in the event that additional info is required.

Your Location

Your ISP Select your Internet Service Provider - e.g. SPARK, VODAFONE.

How is your TV or box connected to the internet?

Type of Internet Connection What kind of internet do you have at your place?

Type of issue you've encountered

If you had trouble with Email Registration, please enter the email address you used to register You can find it in Freeview On Demand > Settings

If you're missing shows or having issues playing shows, which broadcaster's programme(s) are you having issues with? Please select all that apply.

TVNZ
ThreeNow
Maori Television

Please list the programme name(s) and episodes you tried to play when the error occurred. This helps us when we're attempting to replicate the issue.

When do you experience the error?

Your Device

When did you buy your Smart TV, box or recorder? This helps us work with the manufacturer to zone in on possible causes or device operating systems.

If you're using a Smart TV with Freeview On Demand (or FreeviewPlus), what is the model number of your TV? This helps us work with the manufacturer to zone in on possible causes.

Detailed Error Description

If you see an Error Message onscreen, what is the message?

What TV antenna do you use?

Upload a photo of the Error Message.