What if I have lost one or more channels?

Missing channels are typically caused by antenna or set up faults.

Please check that you've got your antenna cable connected properly to your TV, set top box or PVR. It's best to turn the devices off, unplug everything at the back of the devices, reconnect everything - making sure no cable is loose - then power the devices on.

If this does not help sometimes all it takes is a 'factory reset' or 're-installation' - press the 'menu' button on the digital receiver/recorder remote and follow the menu options.

If you are still having a problem we suggest calling the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this does not solve the problem then call an installer.

You can also find free technical advice from www.freeviewforum.co.nz

If you have purchased a non-approved digital receiver we suggest you contact the person you purchased it from for assistance.